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Customer Service

Shipping & Delivery
The Tonic Store uses Australia Post for all deliveries. We find this to be a safe and secure way to monitor parcels at any time. It is advisable that there is someone present at the delivery address you give us, as a signature is required. If you are not there to sign for your products a reminder will be left in your mail box for you to collect your goods from the nearest Post Office specified.

International freight will be calculated depending on location and weight. We will contact you with the amount to confirm before processing your order if the amount exceeds AUD$50.

Privacy & Security
The Tonic online store uses secure 128 Bit encryption technology provided by a leading online security provider, Thawte. By activating the browser’s “LOCK” icon, Thawte SSL assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. And because the Thawte automated authentication system is the most advanced in the industry, you can be sure that Thawte SSL web server certificates are only issued to fully authorized recipients. Thawte SSL Features:
  • True 128-bit SSL encryption
  • Compatible with 99% of all browsers

Any personal information submitted by you will be treated confidentially, but may be used by Tonic to assist us in improving service to you.

Tonic does not rent or sell personal information about customers or customer lists to third parties. Tonic reserves the right to disclose aggregated information regarding its customers (but not details concerning an individual) and usage of the Tonic service to business partners for various purposes.
Returns & Replacements
We hope you are happy with your purchases, however if for any reason you wish to exchange or return a product we will accept returns subject to the following conditions:

- You must return the product in its original, resaleable condition including the packaging within 2 days of receipt.
- We need a copy of your receipt
We will credit your return using the same method of payment but excluding the incurred freight charges.
If the goods are faulty, damaged or not as originally ordered, we will credit your return using the same method of payment including incurred freight charges.

Damaged goods must be returned within 7 days and notified in writing within 24 hours of receipt.
Ordering
All purchases under this website and these terms and conditions are subject to the laws of Victoria, Australia.

You can place your order over the phone if you feel more comfortable and would like us to assist you further.

Please note all prices are GST inclusive.

Payment, Pricing & Promotions
At the Tonic Store we have credit card facilities for Mastercard and VISA. To use your credit card you can proceed through the shopping cart, selecting your purchases to the check out where you submit your details. Your order is then processed and the transaction completed and submitted.

Cancellations
Orders may be cancelled by calling Tonic on 03 9523 1377. However, orders cannot be cancelled once the order is in transit to the customer's premises. In these circumstances, customers must accept the order upon delivery.
Product Images
Tonic aims to include up-to-date product images of selected goods on the website.
Changes
Tonic may add to, remove or change anything on this website, from time to time.