FAQ

Unfortunately, due to COVID-19 there have been delays with Australia Post deliveries both within Australia and with international deliveries that are unfortunately beyond our control. We recommend allowing longer for your Tonic delivery to arrive.

Australian Orders

Tonic orders are sent using either Australia Post eParcel Shipping or a Courier Service with Direct Freight.

Please ensure your delivery details are correct & include apartment numbers and any other relevant information. Please include the business name, if shipping to a business.

Australia Post

All Australia Post deliveries require a signature. If no one is in attendance your parcel will be taken to your local post office for collection.

The holiday season is fast approaching, Australia Post are expecting some delays and are anticipating a very busy season for postal. To receive your orders in time for Christmas and to avoid disappointment, Australia Post will need you to order from us by:

Standard Shipping : Place order by 9th December

Express Post : Place order by 15th December

The follow shipping rates apply for Australia Post delivery :

Orders $49.95 and over - FREE Standard Shipping via Australia Post

Orders below $49.95 - $11.00 Standard Shipping via Australia Post

All Orders can also be sent via Australia Post Express - $16.50

Courier Service

We are pleased to offer a courier service via Direct Freight as an alternative to Australia Post within Australia.

This service does not require a signature – your parcel will be left if there is no one in attendance.

If there is no safe place for a parcel to be left, redelivery charges will apply.

To receive your order in time for Christmas and to avoid disappointment, for courier delivery we will need you to order from us by 17th December

The following shipping rates apply for courier service delivery :

Orders $49.95 and over - $10.00

Orders below $49.95 - $15.00

International Orders

For our International Shipping, we use Australia Post. Pricing is applied to your Cart Totals.

The holiday season is fast approaching, Australia Post are expecting some delays and are anticipating a very busy season for postal. To receive your orders in time for Christmas and to avoid disappointment, Australia Post will need you to order from us by the below deadlines :

USA, Canada, UK & Europe - 15th November

Asia – 22nd November

New Zealand – 24th November

At Tonic we endeavour to post your items as quickly as possible and as safely as possible.

Once your items have left our warehouse we put our trust into Australia Post and Direct Freight to deliver your items without issue, should you have any concerns please don’t hesitate to contact us HERE

After your order has been fulfilled, a confirmation email will be sent to the address you provided. (Please check your junk mail if you do not receive this email). This email will provide you with an Australia Post or Direct Freight tracking number.

Shipping can be tracked, both in Australia & overseas. Please note a signature may be required upon delivery for Australia Post. Direct Freight shipments do not require a signature.

Generally, all products will be dispatched within 1-2 working days and we will always attempt to ship your order within this estimated period. If the expected delivery period for your requested product(s) is significantly longer than estimated, you will be contacted and will have the opportunity to cancel your order.
Orders placed after 10am on Friday and over the weekend will not be processed until Monday.
All due care is given with packing your item to ensure a safe delivery.

Unfortunately, due to COVID-19 there have been delays with Australia Post deliveries both within Australia and with international deliveries that are unfortunately beyond our control.  We recommend allowing longer for your Tonic delivery to arrive.

Goods may be returned if found to be delivered faulty or there was an error in delivery.

If the product is found to be faulty it will be replaced and if we are unable to replace it a credit will be issued. Please contact us via the contact page or at www.tonic.net.au before returning item(s) and let us know the invoice number and reason for your return.

Please choose your Tonic product carefully.  We endeavour to provide as much detail in our descriptions as possible, however, please feel free to contact us if you have any queries about a product.  If you do change your mind, please contact us to discuss an alternative.

Face Masks cannot be returned due to change of mind.

Items must be returned in the condition of which they were received, and all packaging must remain intact.

Items being returned because of a change of mind will be shipped at the customers cost.

Please make sure you contact us within 7 days of accepting delivery.

Items should be returned to the following address:
Tonic
6 Horne Street
Elsternwick Vic 3185

We do not offer gift wrapping, however we do have specially curated Gift Packs that come in beautiful Tonic gift boxes or 100% cotton gift bags.

We understand how difficult it is to be separated from your loved ones, especially at times like Mother’s Day & birthdays. So, at Tonic we’d like to help you connect with your loved ones in a more personal way.

If you are purchasing from our Tonic range for a gift, and would like to send a personalised message, simply select the personalised message option at checkout and we will print & include this with your beautiful Tonic gift.